Privacy and Treatment of Personal Data

Autodomus (Modern Serenity - LDA), in the scope of providing its services, needs to regularly collect some personal data of its clients being the name and address two clear (but not the only) examples of this need.

On the other hand, the frequent interaction of our customers through our Website also requires, in some cases, the collection of personal information of the user for the use of services provided by Autodomus, or in other cases, to improve the performance of the applications , collecting data from your computer through small files known to the general public as cookies.

The Privacy Statement and Personal Data Treatment helps you understand how we collect, use and protect your personal information when you use our services or visit our websites.

You may obtain additional information or clarify any doubts about this Privacy Statement and the Treatment of Personal Data, simply by sending your questions to:

Modern Serenity - LDA (Autodomus)
Industrial Zone Casal dos Frades
Street A, Lot 45 Cave
Seiça - Ourém
2435-661 Ourém
or to the email address:

Privacy Statement and Treatment of Personal Data

Autodomus is committed to protecting the privacy of its Customers in the use of its products and services, as well as in the use of Websites and in developing technology that offers the best and safest online experiences.

Users are given the ability to navigate through most Autodomus sites without the need to provide personal information. However, information is sometimes required for the provision of services requested by users and Customers.

This Privacy Statement and Personal Data Treatment helps you understand how we collect, use and protect your personal information when you visit our Websites and when you generally use our products or services.

By providing your personal data to Autodomus, you acknowledge and consent to the processing of your personal data in accordance with this Privacy Statement and the Treatment of Personal Data and the rules and principles contained in the respective terms and conditions of the services used. To this extent and with respect to the processing of personal data, you must read this Privacy Statement in conjunction with the Terms and Conditions governing the offer of the various Autodomus products and services. If we intend to make any changes to this Statement, we will post those changes on this page so that you can consult the type of information we collect and how we use it.


What is personal data?

Personal Data means any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person (data subject). Any person who can be identified directly or indirectly, namely by reference to an identification number or to more specific elements of his / her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.

Data collection

What data is collected and generated by the Autodomus network or systems?

Usually, personal data collected by Autodomus is limited to the name, address, telephone number or email, but other data necessary for the delivery of products or services may be collected.

It also generates data inherent to the provision of services, such as traffic and location data. These data are processed automatically, in compliance with the applicable legislation and the conditions defined by the National Data Protection Commission ("CNPD").

When are personal data collected and generated?

In general, personal data is requested when you subscribe to one of our products or services.

Autodomus respects your right to privacy and does not collect any personal information about you without your prior consent.

Some of the personal data are mandatory to provide the service. Autodomus will inform of this obligation and in the event of failure or incorrect supply of the required data, Autodomus will not be able to provide the contracted service. The provision of incorrect or inaccurate data is your sole responsibility.

What is the purpose of the collection of personal data?

As a rule, personal data collected from Clients are intended for the provision and billing of the Services, for the management and evaluation of the contractual relationship with the Customer, for the adaptation of the services to the needs and interests of the Client, for the payment of the interconnection services, information, marketing or telemarketing actions of Autodomus, of associated companies or in relation to domain or group with Autodomus and third parties, as well as to the inclusion of the Client in the subscriber lists.

Your personal data will also be processed to answer your questions, suggestions or complaints.

In the event that Customer fails to comply with the obligation to pay for the Service, Autodomus may enter this Client's personal data in the database created pursuant to article 46 of Law 5/2004, of February 10, unless the Customer has invoked a noncompliance exception or has claimed or challenged the billing submitted. The Client will be notified of the inclusion of his data in this database, within 5 days.

Who is responsible for processing personal data?

The person responsible for processing personal data is Modern Serenity - LDA (Autodomus)

Subcontractors, Communication and Transfer of personal data

Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, in particular when necessary for the resolution of disputes relating to billing and for activities related to the protection of public security, defense and security of the State and to the prevention, investigation or prosecution of criminal offenses.

Autodomus may also use subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of its computer systems and equipment, under the terms permitted by the legislation governing the processing of personal data, to maintain confidentiality and to guarantee the security with respect to the data of the Autodomus Customers who, for that purpose, have access, not having to use that data for any other purposes, or for their own benefit, nor to relate them with other data that they possess.

How long does the personal data last?

Your personal data is retained only for the period of time necessary to provide the service or product, or for the fulfillment of legal obligations of Autodomus.

Traffic data may be retained until the period during which the invoice can be legally challenged or payment claimed, or for legally defined periods for investigation and prosecution of a criminal nature.


What are Cookies?

"Cookies" are small text files that are stored on the device (computer, tablet, mobile phone) through the browser and are commonly used to retain information about the visit to the site between several sessions (eg preferences, pages visited, etc.).

Cookies are used by most web sites for the ultimate purpose of improving the user experience.

What kind of Cookies are used on Autodomus websites?

  • Strictly needed cookies: allow you to browse the site and use the applications and services that Autodomus provides, such as accessing secure areas of the site - My Account, Online Store, and more. Without these cookies services can not be provided.
  • Analytic Cookies: allow aggregate data to be collected for statistical analysis and site improvement.
  • Functional Cookies: they allow easy and individual navigation, since they save the preferences of the user regarding the use of the site, so that it is not necessary to reconfigure at each visit.
  • Third Party Cookies: Some pages on the Autodomus website contain components that are made available by third parties (eg Youtube, Facebook, etc. videos) that use cookies that are independent of cookies managed by Autodomus.
  • Advertising Cookies: They allow to direct the advertising according to the interests of each user, through the collection of habits of navigation in the internet. In this way, the advertising made available will meet your needs.

Some cookies used on the site will be automatically deleted from your device when you log out of the browser (called "session cookies"). Other types of Cookies will remain on your computer and allow the identification of the same on the next visit to the site (called "permanent cookies").

How can you block the use of Cookies?

Your browser allows you to manage the cookies in the configuration options, and may even block all cookies from Autodomus. However, blocking Cookies will affect your experience as a user.

Which entities can access the information collected by the Cookies?

The information collected by cookies may be used by Autodomus, its subcontractors or partners.

Privacy Policy

Identification of the calling and connected line

According to the legislation in force, identification of the calling line and the connected line is offered.

The possibility of preventing the presentation of caller line identification is guaranteed. Likewise, the Customer is entitled to reject, by a simple means, unidentified incoming calls.

When it is possible to identify the connected line, it is guaranteed to the Customer called the possibility to prevent, through a simple and free means, the presentation of the identification of his line.

The restriction on the presentation of the calling line and the connected line will not be offered in the written messaging service (SMS) nor in the multimedia messaging service (MMS).

Under the terms of the Act, Autodomus may terminate the deletion of the calling line presentation to Customers who wish to determine the origin of unidentified calls disturbing family peace or privacy.

To activate any of the above possibilities, you must contact Autodomus Customer Service.

Location-based services

Your use of services based on your location (relative to the network cell on which your phone is located) provided by Autodomus or third parties implies consent to the processing of your location data during the time needed to provide those services. The data will only be communicated to third parties, when this proves necessary to the provision of the services.

The information on its approximate location can also be recorded and transmitted to organizations legally competent to receive emergency calls for the purpose of responding to these calls.

Marketing and Telemarketing

In order to inform the Customer about new products and services, Autodomus may use the following methods: Mail or fax, insertion of information on its service invoice, telephone, e-mail, SMS, MMS or any other electronic communications service, unless the Client has opposed.

In the Proposed Contract for the Provision of Electronic Communications Services, you may not authorize the processing of your personal data for Marketing or Telemarketing purposes.

Customer may refuse his / her consent at any time by sending his request to:

Modern Serenity - LDA (Autodomus)
Industrial Zone Casal dos Frades
Street A, Lot 45 Cave
Seiça - Ourém
2435-661 Ourém
or to the email address:

Customer Rights

Right of access, correction, opposition and elimination of personal data

In accordance with the applicable legislation, the Customer is guaranteed the right of access to the data that directly concern him or her, and may request its correction or addition by contacting the Autodomus Customer Service for this purpose.

The Customer may also, at any time, oppose the processing of the data, except those strictly necessary for the provision of the service, and / or require deletion of its data for marketing or telemarketing purposes or inclusion in lists of subscribers and services For this purpose, contact Modern Serenity - LDA (Autodomus). in writing or by e-mail address:

Security of personal data

Ensuring the confidentiality and security of Customer data is a permanent concern of Autodomus. Because you acknowledge the sensitivity of this information, Autodomus has prepared and disclosed to all its employees Privacy and Data Security Policies.

Autodomus also appointed a Privacy Officer Privacy Officer to monitor compliance with these policies and set clear rules for contracting personal data with subcontractors.

To ensure the permanent awareness of its employees and service providers regarding the rules applicable to data protection, Autodomus periodically develops training actions with these people, and has also drawn up and published a manual on rules applicable to professional secrecy;

Also, Autodomus employees, as well as those who provide services to them, are committed not to disclose to third parties or use for purposes contrary to law, any personal information of Autodomus Customers whose knowledge comes to them from the exercise of their duties.

Autodomus also has systems and equipment designed to ensure information security by creating and updating procedures that prevent unauthorized access, accidental loss and / or destruction of personal data.

Autodomus is committed to complying with the legislation regarding the protection of the privacy of Customer data and to handling this data only for the purposes for which it was collected and to ensure that such data is treated with adequate levels of security and confidentiality in terms of the applicable legislation and the conditions set by the CNPD.

In order to ensure the security of your services and the network, Autodomus reserves the right to monitor the performance and quality of the service and network in order to detect possible technical failures, transmission errors, threats, unsolicited electronic mail , viruses, computer hacking and other security vulnerabilities, but not by human means exercising any control over the content of the information transmitted through its network.

Although Autodomus has implemented security measures for the reception of data over the Internet, we caution that data circulating on the Internet is not fully protected against possible deviations, with the communication of passwords, passwords, confidential codes and any sensitive information made under the Client's entire responsibility.

During the session of use of our sites are used cookies that expire when the browser is closed. The use of cookies facilitates the transmission of the communication and provision of the service that you have requested. Most browsers allow you to choose whether or not to accept cookies, so if you choose to do so, you can refuse those cookies.

For your security, in the access to the Autodomus / My Account sites, the options and operations are registered in Logs.

For your protection, access to some Autodomus services is protected by a password or access code. These codes will be sent by Autodomus to your phone, and the Customer must not transmit them to third parties. For security reasons, we recommend that you store your password and make changes to it on a regular basis.

Also as a measure of protection of your personal data, you have the possibility to inhibit the detail of the communications, which you can do by email:, as well as by written request to Autodomus .

You may also, at any time, request the confidentiality of your data and withdraw your consent for this data to be disclosed in the telephone directories or informative services of Autodomus or third parties, and for that purpose you should contact us by the following email:

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